Providing comprehensive,
high quality healthcare to Australian veterans.
Dedicated veteran healthcare providing 20+ medical services, Australia-wide.
ABOUT
Total Veteran Healthcare
Total Veteran Healthcare is a dedicated Veteran healthcare provider committed to providing Veterans the medical support they deserve.
Service in the Australian Defence Force has a profound impact on the health of our servicemen and women. As a result of their time in service, Veterans are far more likely to develop chronic health conditions and mental illnesses than the general public. Veterans require coordinated, high quality healthcare that understands the multifaceted impact of service on the body and mind.
Total Veteran Healthcare is a specialist in using the Multidisciplinary Team approach to manage complex chronic disease.
Our Service
We offer a range of Primary, Allied and Specialist healthcare programs and services for those who have served. Veterans can access over 26 services within one seamless network.
Our Mission
To ensure ease and speed of access to bespoke medical services of the highest quality to Australia’s Veterans.
Our values are born from the challenges faced by Australian Veterans seeking healthcare. Total Veteran Healthcare supports Veterans through a complex medical system to deliver high quality medical services, when and where they need it.
26 +
Specialist Services
2200 +
Veterans Onboarded
Your Healthcare Is Our Mission
UNDERSTANDING THE
Patient Journey
Preparation
Veteran completes
onboard form
Eligibility check and patient journey issued
Onboard Nurse
60min call
Veteran
concierge call
Veteran completes
onboard form
Eligibility check and patient journey issued
Onboard Nurse
60min call
Veteran
concierge call
Service Delivery
Services
commence
Issue plan to care team
GP approves care plan 30min
Nurse Assistant builds care team draft
Services
commence
Issue plan to care team
GP approves care plan 30min
Nurse Assistant builds care team draft
Follow Up
30 day check in digital
60 day check in
digital
90 day Nurse review consult including end
of cycle reports
Repeated quarterly check ins, reviewed annually
30 day check in digital
60 day check in
digital
90 day Nurse review consult including end
of cycle reports
Repeated quarterly check ins, reviewed annually
HOW WE DELIVER
Multidisciplinary
Healthcare
Total Veteran Healthcare uses a waterfall approach to build bespoke care teams and deliver high quality, tailored treatment plans.
Provide – You are provided numerous services directly through our integral care teams.
Partner – Leading, trusted partners provide your services, with a streamlined onboarding process overseen and coordinated by Total Veteran Healthcare, with the appropriate consents.
Procure – Total Veteran Healthcare engages vetted, service-aware clinics to deliver your care, wherever you need it.
Total Veteran Healthcare provides a continuity of care throughout your healthcare journey, coordinating your network-wide medical team, and conducting periodical reviews throughout your treatment.
Australia-Wide Services
Veterans are not restricted to one postcode, and neither are we. Total Veteran Healthcare proudly prioritises face-to-face services, including engaging local clinics across the country to complement your care team. Where face-to-face options are not the best solution for you, we use clinically appropriate telehealth and videoconferencing when required.
CHANGING LIVES
Our Impact
Veterans onboarded
Average new veterans
onboarded weekly
Service referrals generated per week
Average unique service types per veteran
Primary, Allied, and Specialist services delivered in 8 week cycle
Average Breakdown
by Service Type
Services Delivered
by Location
