Our Services
Telehealth for Australian veterans
Telehealth means you can connect with veteran-informed healthcare no matter where you live. It also means you don’t need to travel for medical appointments if mobility challenges, pain, anxiety, or trauma make in-person appointments difficult.
Telehealth for veterans gives you access to TVH’s service-aware team remotely. It’s not a separate service but forms part of TVH’s coordinated care model, working alongside our GPs, healthcare practitioners, allied health and DVA claim support.
How telehealth fits with face-to-face care
Face-to-face appointments are the primary pathway for TVH care and help establish the clinical relationship and eligibility requirements that may apply. Once those requirements are in place, telehealth may help fill gaps between in-person appointments where clinically appropriate. It can support follow-up care, care coordination and support conversations when suitable.
Telehealth is not a replacement for required face-to-face care, but it can help make ongoing support more accessible between appointments.
Please note: Telehealth may be available once you have established care with a TVH GP, which includes an initial face-to-face appointment. Our team can guide you through the most appropriate next step when you enquire.
When face-to-face care is needed
Telehealth has many benefits, but it is not available for every appointment. DVA and Medicare requirements are designed to keep telehealth connected to an ongoing clinical relationship and to make sure key assessments happen in person.
Common face-to-face care requirements include:
MyMedicare usual practice registration:
DVA patients generally need two face-to-face visits with the same practice in the previous 24 months. For rural and regional patients, this is reduced to one face-to-face visit in the previous 24 months.
GP telehealth
DVA clients generally need at least one face-to-face service with their GP, or another doctor at the same practice, in the previous 12 months.
Coordinated Veterans’ Care (CVC)
Initial assessment and care plan development must be completed face-to-face. Before each new 90-day period of care, the participant must also attend an in-person GP review of their care plan and ongoing eligibility.
Pain management
New client initial consultations must be in person with the prescribing medical practitioner. Some prescription plan changes must also be in person.
Telehealth can then support between required face-to-face appointments, where appropriate, through follow-up care, care coordination and support conversations. If an in-person appointment is needed, our care team will let you know and help coordinate this at a TVH location or with a provider partner where appropriate.
Is telehealth right for you?
Veteran telehealth may suit you if you:
- Live regionally or interstate, away from one of our clinics or outposts
- Find it difficult to travel for appointments
- Want easier, more flexible access to coordinated healthcare.
DVA telehealth appointments may be available where clinically appropriate and where accepted under DVA requirements. Your care team will help determine whether telehealth, face-to-face care, or a blended approach is the right fit for you.
What’s available for veterans by telehealth?
Many of our services for veterans are available through online consultations, including:
Psychology and psychiatry consultations
Follow-up appointments
Tell your story, once
You shouldn’t have to repeat your history at every appointment. Your GP and care team coordinate your referrals, specialists and allied health providers, so the people involved in your care already understand your background. That’s how we do things, whether you’re seen via telehealth or in person.
Care wherever you are
TVH provides veteran healthcare services through our HQ – Bowen Hills and our outposts in Stafford, Cairns and Melbourne, and a network of provider partners.
This expanding footprint helps more veterans reach the face-to-face appointments that matter, including GP assessments, reviews and other in-person care when required. Telehealth then extends access between these appointments, helping make sure distance doesn’t stand in the way of coordinated, service-aware care.
Call (07) 3523 3991 to ask about telehealth availability
Here's how our process works
Complete the onboarding form
Just a few questions to get the information we need.
Eligibility check
Our team conducts a quick review to confirm your eligibility.
Onboarding call
a TVH team member talks you through what happens next.
Care plan nurse appointment
An initial appointment to understand your needs and begin building your care plan.
GP appointment (if required)
A veteran-informed GP helps coordinate referrals and your overall care.
Assessment and treatment plan
A comprehensive assessment leading to a tailored treatment plan.
Treatment commences
Ongoing care begins, with your team adjusting your plan as needed.
Frequently asked questions
Can veterans access healthcare through telehealth?
Yes, telehealth may be available for veterans depending on their care needs, location and clinical suitability. Patients will first need to establish care with a TVH GP through an initial face-to-face appointment. From there, our team can confirm whether telehealth is appropriate and guide you through the next steps.
Do I still need face-to-face GP appointments?
In many cases, yes. For MyMedicare registration with your usual general practice, DVA patients generally need two face-to-face visits with the same practice in the previous 24 months, or one visit if you live in a rural or regional location. Your care team can help you understand which face-to-face appointments apply before telehealth is used for appropriate follow-up and coordination.
What veteran healthcare services are available by telehealth?
Telehealth may be used for GP follow-up consultations, psychiatry, psychology, mental health care coordination, DVA claim support, follow-up appointments and care planning where appropriate. Some appointments, such as those requiring a physical exam, CVC initial assessments and 90-day reviews, and some DVA-funded appointments, will require an in-person visit.