/ FAQ
Frequently Asked Questions
Why should I use Total Veteran Healthcare?
With more, you can do more – we simplify your healthcare by providing the largest range of coordinated services nationwide, with over 26 services covering Primary, Allied, and Specialist healthcare. You won’t have to search for multiple clinics, onboard each time, wait in long waitlists, or receive assessments elsewhere from your treatment. We have boutique, purpose built facilities, and your family can receive healthcare in the same location through MBS and private health at our sister organisation The Banyans Medical Centre and Specialist Clinics. Your choice is always paramount, and we will work with any of your existing care team that you choose.
What Services Does Total Veteran Healthcare Offer?
We provide a large spectrum of services across General Practice, Allied Health and Specialist care. As specialists in Veteran Health, we deliver high quality care across Pain Management, Mental Health Care, Veteran General Practice, and Life After Service support.
Do All Your Staff Understand Military Service?
Yes. All Total Veteran Healthcare staff attend regular professional development on the complexities of a career in the ADF, including the challenges of transition. A number of our employees are Veterans themselves, or have a family history of service.
Do You Assist With DVA Claims?
We can connect you to vetted, proven and trusted DVA Claim advocates to support you through your DVA Claim process. Our clinicians also specialise in the DVA Claim process, and can provide support and guidance throughout the diagnostics, assessment and medico-legal aspects of your submission, assisting your chosen advocate.
Can I Access Psychiatric Treatment With Total Veteran Healthcare?
Yes. We have in-house psychiatry services that specialise in PTSD, MDD, anxiety, ADHD and other conditions. Where clinically appropriate, we also provide escalation treatments including TMS and Medication Assisted Psychotherapy. To learn more about these services and if they are appropriate for you, contact your Total Veteran Healthcare GP on 07 3523 3991.
Do You Offer Telehealth?
Where clinically appropriate and accepted by DVA legislation, we offer telehealth appointments. Simply call 07 3523 3991 and request a telehealth consultation when booking your appointment. Recent DVA changes have removed the ability to provide Coordinated Veteran Care Plans via telehealth – we can provide CVCs face-to-face from our Bowen Hills, Stafford, and Cairns clinics.
Which Appointments Cannot Be Telehealth?
Appointments must be face-to-face where your doctor or care team feel it is clinically appropriate. This can include appointments where your doctor needs to complete a physical examination. For patients who are on Coordinated Veteran Care plans (CVCs), initial health assessments and 90-day service review and service renewals must be face-to-face, as required by the Department of Veteran Affairs as of July 2025.
What About Face-to-Face Appointments?
We provide high quality health care from our clinics in Bowen Hills and Stafford in Brisbane, and Cairns. We also provide in-home Nursing for CVC health assessments. Other face-to-face appointments will be located at the clinic locations of your personalised care team.
When Can I Start Booking My Medical Services?
As soon as your care plan is approved after your health assessment, you will receive a call prompting you to book your first appointment with each of the service providers in your care plan.
What if I have a great doctor already? Can I still use your services?
Yes, as part of our delivery model we partner with other clinics and doctors to provide just the care you need. If you have a great GP already, they can refer to us for the other services you may need that they cannot provide, for example specialist services like TMS or esketamine. We do not solicit services away from other clinics.
How do I pay for services?
Services are provided through DVA funding according to your current DVA White or Gold Card accepted conditions and non-liability healthcare. Where you do not have suitable accepted conditions, we can refer you to DVA claims advocates for support to gain recognition and funding. Through our sister company which serves the general public, The Banyans Medical Centre and Specialist Clinics, we can accept MBS and private health insurance funding for services.
Where Is Total Veteran Healthcare?
Total Veteran Healthcare is located at 16 Thompson Street, Bowen Hills, Brisbane, within the Bowen Hills Medical Specialist Centre. Our other clinics include the Total Veteran Healthcare Outposts, located in the RSL QLD Veteran & Family Wellbeing Centre Brisbane, and the One Health Medical Clinic in Cairns.
Important Phone Numbers
Total Veteran Healthcare
07 3523 3991 | 9am – 5pm Monday to Friday
National Home Doctor Service (Non-urgent after hours doctor service)
137 425 | 6pm-8am Monday to Friday, from 12pm Saturday, all day Sunday and public holidays
Wounded Heroes Crisis Support Hotline 24/7
1300 532 112 | 24/7, 365 days a year
Department Of Veterans Affairs
1800 838 372 | 8am – 5pm Monday to Friday
What Happens Now?
Once you have completed your health assessment, your Total Veteran Healthcare GP will confirm your new care plan via telehealth appointment. Once your care plan has been confirmed, your medical services will commence and referrals can be issued.