Our Programs
and Services

THE TOTAL VETERAN HEALTHCARE

Specialist Healthcare Programs

Our innovative Pain Management program offers a multidisciplinary approach to both non-invasive and invasive pain relief for Australian veterans, including specialist consultation.

Total Veteran Healthcare provides and partners with skilled teams of healthcare professionals to develop personalised treatment plans that address the physical, emotional, and psychological aspects of pain. 

Our goal is to help veterans regain control over their lives and return to their daily activities with renewed strength and confidence.


Total Veteran Healthcare understands that service can have a multifaceted impact on mental health, and requires a multidisciplinary healthcare solution. Our coordinated approach supports treatment for service-related mental health issues, and those arising from the complexities of navigating civilian life, stress, anxiety, and depression, while building overall resilience.

Supported by more traditional treatment solutions like psychology and psychiatry, Total Veteran Healthcare provides innovative mental health treatment options including Transcranial Magnetic Stimulation (TMS), esKetamine, EMDR, and is an active partner in clinical trials in emerging solutions. To ensure comprehensive care, our tailored programs may include a managed process that goes through inpatient, outpatient, in-clinic, and in-home settings. 

This approach allows us to provide continuous support and care at every stage of your recovery, ensuring that you have the resources and guidance needed to achieve long-term success.

Providing the highest level of healthcare services to veterans, Total Veteran Healthcare are specialists in Coordinated Veterans’ Care Plans (CVC).

A CVC is a comprehensive plan that is tailored to meet the unique healthcare needs of veterans. It is designed to provide proactive care coordination for Veteran Gold Card holders with chronic health conditions, and Veteran White Card holders with chronic DVA-accepted mental health conditions.

We understand that every veteran is unique, exemplified through providing personalised CVC plans, tailored to each veterans’ specific need.

Understanding that a veterans’ transition from service can be complex, with many compounding support needs, Total Veteran Healthcare partners with trusted veteran support organisations to create as complete as possible a patient journey.

More than healthcare, through the onboarding interview a veteran can be connected and referred to support services including educational upskilling, medical file review, home services, crisis care, employment support, and social engagement.

Working in unison, these integrated services form important parts of our patient journey and add to the multidisciplinary approach to care at Total Veteran Healthcare.

EXPLORE

Our Services

  • General Practitioner
  • Medication Prescription
  • Coordinated Veterans Care (CVC)
  • Complex Chronic Disease Management 
  • Mental Health
  • Eating Disorder CDM
  • Home Services
  • Exercise Physiology
  • Physiotherapy
  • Psychology – including EMDR
  • Podiatry
  • Dietetics
  • Sleep Studies and CPAP
  • Chiropractic
  • Osteopathic
  • Pain Specialist including
    • Pain specialist referrals and reviews
  • Psychiatry 
    • TMS
    • esKetamine
    • Diagnosis Report
    • ARETRO Report
  • Clinical Trials 
    • Psilocybin for treatment resistant depression
  • In Patient Treatment 
    • Mental Illness, Substance Misuse, Eating Disorders 
  • Claims and Compensation

Explore our Specialist Healthcare Programs

Our Programs offer a comprehensive range of services designed to support both physical and mental well-being. Whether you’re looking for treatment options, therapy, or additional support, these programs cater to a variety of needs through specialised care.

Diagnostics Physical and Mental

DVA Claims Support

Esketamine

Inpatient Treatment

Psychiatry

Psychology

Transcranial Magnetic Stimulation(TMS)

Diagnostics – Physical and Mental

At Total Veteran Healthcare, we provide an extensive network of diagnostic clinicians and coordinate your assessments for physical and mental conditions with a focus on ease of access and speed of access.

For many veterans, access to timely and service-aware clinical diagnostic assessment is a barrier to receiving healthcare through DVA accepted conditions. As an independent healthcare provider, Total Veteran Healthcare maintains some of the shortest wait times in the country for diagnostic assessment, enabling you to access healthcare quicker.

With our multidisciplinary approach to care, Total Veteran Healthcare engages with assessment experts, including integration of expertise from leading DVA Claims consultants, enabling our diagnostic clinicians to provide accurate, supportive, and service-aware assessments for your needs.

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Diagnostics for physical and mental assessments can include:

  • Psychiatry diagnosis reports
  • Psychology reports
  • GP physical assessment
  • Occupational Therapist assessment
  • X-Ray
  • CT scan
  • MRI scan
  • Pathology
  • Gastroenterology

Enabling our ease of access and speed of access approach to multidisciplinary healthcare, the Total Veteran Healthcare diagnostic services empowers veterans to receive timely and accurate assessments for physical and mental conditions, in turn allowing the provision of high quality healthcare treatment.

Veteran completes
onboard form

TRN request for assessment provided to TVH

GP appointment to explore supporting services

Veteran concierge call

Psychiatrist report drafted and provided to the DVA

Psychiatrist assessment to develop health and injury history

Veteran completes
onboard form

TRN request for assessment provided to TVH

GP appointment to explore supporting services

Veteran concierge call

Psychiatrist assessment to develop health and injury history

Psychiatrist report drafted and provided to the DVA

DVA Claims Support

Understanding that a veterans’ transition from service can be complex, with many compounding support needs, Total Veteran Healthcare partners with trusted veteran support organisations to create as complete as possible a patient journey.

More than healthcare, through the onboarding interview a veteran can be connected and referred to support services including DVA Claims Support. Our trusted partners in Veteran Compensation Consultants, and Advocates Online provide comprehensive guidance, specialising in navigating the complexities of DVA claims under the MRCA, DRCA, and VEA legislation.

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Through expert claims consultation, we help veterans secure rightful compensation and recognition for service-related injuries and illnesses. This ensures Total Veteran Healthcare can provide comprehensive healthcare through DVA-funded accepted conditions, empowering veterans to reclaim their lives with renewed strength and confidence. Following your Nurse onboard call, if you choose, we will connect you with one of our DVA Claims partners for a thorough assessment of your medical history, current health, and the impact of your injuries on daily life. With access to over 20 healthcare services through Total Veteran Healthcare, your diagnostic assessments will be conducted swiftly and efficiently.

Veteran completes
request form

Eligibility check and patient journey issued

Veteran concierge call

Nurse Appointment with Veteran

DVA Claims Support services commence

Partner DVA Claims Support provider onboard call

Referral for DVA Claim Support issued

Veteran completes
request form

Eligibility check and patient journey issued

Veteran concierge call

Nurse Appointment with Veteran

Referral for DVA Claim Support issued

Partner DVA Claims Support provider onboard call

DVA Claims Support services commence

Esketamine Treatment


The Total Veteran Healthcare commitment to providing comprehensive, multidisciplinary healthcare solutions has led us to provide an innovative treatment for those struggling with treatment-resistant depression.

If you have tried two previous treatments for depression without success, our esketamine treatment provides an innovative treatment escalation option following TMS, where clinically appropriate.

This medication, administered as a nasal spray, has shown promising results in providing relief for those experiencing treatment-resistant depression. The nasal spray is a prescription medicine, and our team of experienced psychiatrists guide you through the treatment process with expertise and compassion.

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Esketamine nasal spray, derived from a well-known anesthetic, offers a unique approach to treating depression by targeting glutamate receptors instead of traditional neurotransmitters like serotonin, dopamine, and norepinephrine. This can lead to rapid mood improvement, often within hours to days.

Treatment typically involves 13 sessions over 8 weeks, followed by maintenance as needed, with adjustments based on individual progress.
Total Veteran Healthcare is dedicated to supporting veterans in overcoming depression. If traditional treatments haven’t worked for you, consider exploring the benefits of our Esketamine Treatment.

Veteran completes
onboard form

Eligibility check

Veteran concierge call

Care plan nurse appointment

Esketamine
treatment commences

Funding approvals

Psychiatrist initial assessment and treatment plan

GP appointment

Veteran completes
onboard form

Eligibility check

Veteran concierge

call

Care plan nurse
appointment

GP appointment

Psychiatrist initial assessment
and treatment plan

Funding approvals

Esketamine
treatment commences

Inpatient Treatment

Providing support for individuals facing mental health, addiction, or eating disorder challenges, Total Veteran Healthcare has a wide array of Inpatient Treatment programs in a network of five premium facilities around Australia.

With group and one-on-one therapy models available, our programs deliver focused and intensive recovery for mental health, addiction, and eating disorders. Heal in privacy in world-class residences as our expert clinicians provide tailored treatment plans to your unique needs, ensuring a transformative journey towards lasting wellness.

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Depending on your program, up to fourteen qualified health clinicians will provide you with integrated, multidisciplinary care throughout your program.

These include:

  • General Practitioners
  • Addiction Medicine Specialists
  • Psychiatrists
  • Psychologists
  • Nurses
  • Nutritionists
  • Dietitians
  • Aftercare Counsellors
  • Exercise Physiologists
  • Equine Therapist (select facilities)
  • Music Therapists
  • Art Therapists and more.

Veteran or GP completes
request form

Patient call – Initial assessment and health history

Eligibility check

Program selection

Inpatient
services commence

DVA funding approved

Patient call with GP
DVA funding application completed

Veteran or GP completes
request form

Patient call – Initial assessment
and health history

Eligibility check

Program selection

Patient call with GP
DVA funding application completed

DVA funding approved

Inpatient
services commence

Psychiatry


Psychiatry forms a vital part of our multidisciplinary teams approach to healthcare.

Empowering your patient journey, Total Veteran Healthcare have built a complete Psychiatry Service that provides both assessment and treatment services, delivered in-person or via telehealth.

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With care tailored to your needs, our Psychiatry Service can deliver, and treat::

  • Assessment and diagnosis
  • (including DVA Claim support)
  • TMS
  • Esketamine
  • ADHD
  • PTSD
  • Anxiety
  • Major Depressive Disorder
  • Inpatient
  • Addictions

Veteran completes
onboard form

Eligibility check

Veteran concierge call

Care plan nurse appointment

Treatment commences

Funding approvals

Psychiatrist initial assessment and treatment plan

GP appointment

Veteran completes
onboard form

Eligibility check

Veteran concierge call

Care plan nurse appointment

GP appointment

Psychiatrist initial assessment
and treatment plan

Funding approvals

Treatment commences

Psychology

Forming a key component for our multidisciplinary approach to treating Mental Health illness, the Total Veteran Healthcare Psychology service engages highly skilled clinicians with a strong understanding and background in treating service veterans. 

With treatment plans tailored to your needs, our Psychologists can provide treatment for PTSD, anxiety, depression, grief, obsessive compulsive disorder, bipolar disorder and other mental health concerns. 

To access our Psychology service, your GP will ask you a series of questions to assess your mental health and work with you to set a plan, including a referral to the appropriate Psychologist for your needs.

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Your Psychologist will provide treatment services according to your care plan which can include:

Talk Therapy

Eye Movement Desensitisation and Reprocessing (EMDR)

Dialectical Behaviour Therapy 

Schema Therapy


Any veteran with a DVA White or Gold Card can access our Psychology services, fully funded. Total Veteran Healthcare can provide your Psychology services in person, or via telehealth where clinically appropriate.

Veteran completes
onboard form

Eligibility check

Veteran concierge call

GP Appointment
(if no GP referral exists)

Services
commence

Veteran completes
onboard form

Eligibility check

Veteran concierge call

GP Appointment
(if no GP referral exists)

Services
commence

Transcranial Magnetic Stimulation(TMS)

Total Veteran Healthcare are proud to offer Transcranial Magnetic Stimulation (TMS) therapy, a cutting-edge, non-invasive treatment option for depression and a range of neurological conditions.

TMS uses a magnetic coil to send targeted pulses to specific areas of the brain. These pulses stimulate nerve cells, regulating brain activity, helping to cultivate new neural pathways.‌

TMS therapy begins with a thorough evaluation of the individual’s medical history and the nature of their condition. Based on this information, our team build a personalised treatment plan for each patient.

Each TMS treatment typically lasts for 30-60 minutes. A complete course may include 35 sessions, spread over 4-6 weeks with maintenance as required, depending on your individual needs, with normal activities resumed post-treatment.

Discover the transformative potential of TMS therapy at Total Veteran Healthcare, as part of a coordinated approach to your mental health care.

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TMS can be used, where clinically appropriate,
to treat:

  • Depression
  • PTSD
  • Anxiety
  • Tinnitus
  • Chronic Pain
  • OCD
  • ADHD
  • Auditory hallucinations
  • TBI related symptoms

Benefits of TMS treatment: 

  • Non-invasive
  • Drug-free
  • Minimal side-effects
  • Improved mood
  • Effective for treatment-resistant conditions
  • Up to 70% response rate for veterans with various mental health conditions
  • 75% of patients with depression experience significant improvement

Veteran completes
onboard form

Eligibility check

Veteran concierge call

Care plan nurse appointment

TMS treatment commences

Funding approvals

Psychiatrist initial assessment and treatment plan

GP appointment

Veteran completes
onboard form

Eligibility check

Veteran concierge call

Care plan nurse appointment

GP appointment

Psychiatrist initial assessment and treatment plan

Funding approvals

TMS treatment commences